TERMS & CONDITIONS
Villa Maslinica - Zoran Lakic, registered in Split/Croatia for the provision of self-catering accommodation services in the household under the number of solutions issued:
By making a booking, the first named person on the booking (“the party leader”) agrees on behalf of all persons detailed on the booking that:
- He/she has read these terms and conditions and agree to be bound by them.
- He/she is over 18 years of age and where placing an order for services with age restrictions you declare that he/she and all members of your party are of the appropriate age to purchase those services.
1. MAKING A BOOKING AND PAYMENT
To confirm your chosen arrangements, you must pay a deposit in connection with these arrangements which is 30% of the total cost of your reservation (or full payment of accommodation if you book within 10 weeks of departure) and we will confirm the exact amount at the time of booking. In certain circumstances we may retain your reservation 72 hours while the payment is distributed, however the reservation is not confirmed and if the payment is not received within 72 hours of booking, your reservation will be automatically cancelled without notice.
Your reservation is confirmed and the agreement between you and Villa Maslinica will exist when we receive your deposit and we send you a confirmation by e-mail on behalf of Villa Maslinica.
The rest of the amount of accommodation (70%) should be paid to our bank account 30 days before your arrival where we will confirm the exact amount at the time of booking.
Please note that all correspondence, including vouchers, will be sent via email only. Please provide us with an email address that is active and regularly checked and will remain active until you return to your residential address. We recommend that all clients check their "junk" email folder to ensure that none of our emails are sent there correctly. It is your responsibility to tell us if you have not received confirmation from us after payment of the deposit (full balance if you travel within 10 weeks).
Please note in your journal to send us the final balance by the due date. The reminder invoice will be sent. If the maturity does not receive full payment, it may cancel your reservation and charge cancellation fees that have been set out in the terms “CANCELLATIONS BY YOU”.
Payment can be made on the bank account by bank transfer or online banking in the name of the owner of Villa Maslinica:
Payment by bank transfer/online banking should be made in €uro currency.
Make sure that your payment is sufficient to cover the cost of the arrangement after deducting all applicable banking fees. If you choose by bank transfer or online banking, the reservation will remain pending and will not be confirmed until such payment is received.
Bookings cannot be accepted from parties of young persons less than 18 years of age.
2. LAW & JURISDICTION
These terms and conditions are governed by Croatian law. Any disputes, claims or other matters arising out of or in relation to these terms and conditions shall be governed by the Courts Republic of Croatia.
3. CHANGES AND CANCELLATIONS BY YOU
If you wish to cancel, or amend your booking you may do so either by writing to us or e-mailing us at firstname.lastname@example.org. All cancellations will take effect from the date received by Villa Maslinica. In all cases a cancellation will only be accepted from the party leader. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel.
Amendments and cancellations can only be accepted in accordance with the terms and conditions of your arrangements. Villa Maslinica will charge cancellation or amendment charges in accordance with their booking conditions, and for the sake of convenience only, we have outlined their table of charges below. The correct charges will be notified to you at the time of your cancellation or amendments.
Date by which notification is received: Charge:
More than 56 days prior to villa arrival Loss of deposit
29-20 days prior to villa arrival 60% of total cost
19-15 days prior to villa arrival 80% of total cost
14 days or less prior to villa arrival 100% of total cost
Cancellation charges are calculated as a percentage of the total villa cost. Cancellation charges exclude amendment charges which are non-refundable in the event of your cancellation. Depending on the reason for your cancellation, you may be able to re-claim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
5. ARRIVAL AND DEPARTURE
Guests are generally expected to arrive between 2.00 p.m and 5.00 p.m Croatian time and to depart by 10.00 a.m. There may be slight variations to these times +/- one hour – you will be advised of the correct arrival/ departure times for your property on your travel documentation. If you arrive after 10.00 p.m you may not be able to access the property until the following day. Details of who to meet at the property are given on the directions sheet issued to you.
6. SECURITY DEPOSIT
Security deposit to cover the cost of any damages or breakages. The deposit will be collected on your arrival at the property and is € 300.00. You will be advised of this at the time of booking. Please ensure you have this amount of money ready when you arrive.
The deposit is usually refunded to you at the end of your stay subject to an inspection of the property for damage. In some instances there may be delays of up week in returning the deposit due to awaiting proof of damage. Our responsibility is to return the deposit in case of regularity.
7. NUMBER OF PEOPLE USING THE PROPERTY
Only allow those persons named at time the time of booking to use the property without prior agreement. The maximum number of people, including infants, allowed at the property may not be exceeded. The supplier may terminate the rental without prior notice and without refund if the numbers are exceeded.
Pets of smaller size are allowed exclusively with previous inquiry and in case of approval, the price for the entire stay is €100.00 due to the final cleaning, the deposit is required and will be collected on your arrival at the property and is € 200,00 which shall be returned in case of regularity.